Contact

Customer Support – Elite Outlet

Questions about your order, a return or an exchange? We’re happy to help.

📦 Order Status

After your order is dispatched, you will receive a tracking number by email.
If you didn’t receive it, please contact us and include your order number.

🔁 Exchanges & Returns

To begin an exchange or return, email eliteoutletlondon@gmail.com.
After reviewing your request, our team will send you the instructions and the required form
(one form per product).

💳 Refunds

Refunds are processed once your returned item is received and inspected at our warehouse.
The amount will be refunded using the original payment method.

Frequently Asked Questions (FAQ)

How long do shipping and delivery take?

Delivery times may vary by location. You will receive tracking information after dispatch.

How do I start an exchange or a return?

Contact us at eliteoutletlondon@gmail.com.
After approval, you will receive the form and the return address.

Is shipping free?

Yes — we offer free shipping on all orders.
Return shipping costs are paid by the customer.

How can I reach support?

Write to eliteoutletlondon@gmail.com at any time and include your full name and order number.